Frequently Asked Questions
Q: What are your delivery policies?
A: There is a minimum delivery charge of $25.00 roundtrip (delivery and pick up) per order. You will be contacted 24-48 hours prior to your designated delivery date and will be given a 2 hour time window. Crib delivery arrangements must be made for a delivery person to enter the home to install crib. On your designated departure date, items must be ready for pick-up by 9 am. The day before pick-up, you will receive a call with a 2-hour pick-up window.
Q: Are bumpers included in crib rentals?
A: Bumpers are NO longer included in any crib rentals due to recent safety guidelines.
Q: What forms of payment do we accept?
A: We accept Visa, MasterCard, American Express or PayPal for all orders. Once payment has been made, your order is considered confirmed.
Q: Is there a minimum order that I need to make?
A: Yes, there is a 3 day minimum on all rentals.
Q: Where do you deliver?
A: We will deliver to private residences, hotels, bed and breakfasts and condos. We deliver to the entire East End of Long Island. We specialize in delivery to Amagansett, Westhampton, Quogue, East Quogue, Hampton Bays, Southampton, Bridgehampton, Water Mill, Sag Harbor, East Hampton, Montauk, Remsenberg, and Wainscott.
Q: How far in advance do I need to place my order?
A: To ensure availability, we suggest you place your order as soon as your travel plans are confirmed. We do understand that sometimes plans cannot be made until the last minute so we will do our best to accommodate your schedule and needs. However, it will be difficult to process orders with less than 48 hours notice.
Q: How new is your equipment?
A: All equipment has been purchased by Go Baby Go Hamptons. It is checked for wear and tear with every return and if found in disrepair, we will automatically replace the product.
Q: How is your equipment cleaned?
A: We use non-toxic cleaning products to maintain clean, hygienic, yet health-conscious equipment for your baby. Crib sheets and all cloth material are laundered in hot water with fragrance-free detergents. All products are cleaned after each use. Equipment must be returned in the same clean condition it was received in. Failure to do so will result in $50.00 cleaning charge. High chairs, exercisers, saucers, booster seats w/trays & pack and plays are for indoor use only.
Q: What is your cancellation policy?
A: All orders should be canceled within 48 hours of delivery date. Orders canceled after that time period will be charged 50% of ordering costs including delivery. Cancellation outside of 48 hours will not be charged.
Q: Do you install car seats?
A: No. We are not authorized to install car seats.
Q: Do you offer discounts for multiples or long-term rentals?
A: We offer a discount for multiples and rentals lasting more than two months.